Clear support.
At every step.

Find answers, troubleshoot your devices, or prepare the details your event organizer needs.

An active exam timer continues during connection or device problems. Use the available session recovery controls.

Pyronyx Academy
by Data Sorcerers
01

Frequently asked questions.

Have a question?
Start here.

Understand access, exam rules, and certification results before your next step.

Participant sign-in
Who can take a certification exam?

Access is available to Pyronyx Academy and Data Sorcerers event participants assigned to a certification by their organizer. Public self-registration is not currently available.

Do I need a new account?

Use the participant account prepared for your event registration. Follow your activation invitation for your first sign-in. Contact your organizer if your account or assigned program is missing.

Where do I get my exam code?

Your organizer provides a personal code for your account and certification. If it expires before you begin, ask your organizer for a replacement.

What is the exam format and passing score?

Technical programs have 30 questions in 120 minutes: 10 Theoretical Concepts, 5 Coding Skills, 10 Technical Skills, and 5 Critical Thinking questions, carrying 20, 30, 20, and 30 points. Product Development and Management has 50 multiple-choice questions in 120 minutes across theory, critical thinking, problem solving, and use cases, with no coding. Certification requires at least 75/100 and an approved proctoring review. Scores of 85 or above earn Distinction.

What should I prepare?

Use a laptop or desktop with a stable connection, camera, microphone, and a quiet space. Photos and audio are recorded with your consent. Paper and a pen are allowed for calculations. Calculators, AI chatbots, LLMs, and assistance from other people are not allowed.

Can I retake or resume an exam?

Each certification allows one attempt. You can resume an active session, but the timer keeps running. You may run and resubmit code within the same session. A completed exam cannot be retaken.

How do I verify a certificate?

Enter the code from the certificate on the verification page. The result shows the holder, issuance record, and current status, including any revocation.

Are learning courses available here?

Pyronyx Certification focuses on assessment and credentials. Learning activities and event materials are managed by the relevant Pyronyx Academy and Data Sorcerers program.

02

Find your next step.

Cannot sign in

Check your registered email. Activate an unused account through the organizer invitation. Request a new invitation if it has expired.

Forgotten password

Request a reset link using your registered email. It arrives by email, expires after 15 minutes, and can be used once. Check your spam folder; contact support if it does not arrive.

Expired exam code

Request a replacement before starting. The code must match your account and assigned certification.

Camera or microphone denied

Allow camera and microphone access in your browser site settings. Close other apps using the devices, then repeat the checks.

Cannot hear the audio test

Check the microphone input, speaker or headphone volume, and mute status. Record another short sentence and play it back before confirming.

Connection interrupted

Use the recovery controls to continue the same session. Avoid clearing browser data while recordings are waiting to upload. The timer keeps running.

Open account recovery
03

Contact your event organizer.

Contact PT. Data Sorcerers Indonesia at contact@data-sorcerers.com for participant support, privacy requests, or assessment appeals. For commercial and event partnership inquiries, use partnership@data-sorcerers.com. You may also use the official channel in your event invitation or registration confirmation.

Include these details:

  • Your name and registered email.
  • The event, batch, and certification.
  • The incident time in WIB, browser, and device.
  • The error message and steps that caused it, without copying exam questions.
Do not send passwords, personal exam codes, or recordings of question content. Organizers can inspect your account and session through the admin dashboard.